Separate to the AC Adapter replacement program Apple have announced a worldwide replacement of a number of USB-C cables which were shipped with the new 12-inch MacBook through June 2015. This also expands into some USB-C cables purchased separately as a standalone accessory.
Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a stand alone accessory.
The issue? Apple goes on to explain there is a “design issue” which may lead to the cable simply working which will prevent you from charging your MacBook or at least only charge intermittently.
If your cable has “Designed by Apple in California. Assembled in China” without a serial number your cable is affected and you are eligible for a new cable. Note although similar these are not the lightning cables included with new iPhones and iPads.
If you believe you have an affected cable you need to do one of the following:
- Go to an official Apple Retail Store and visit the Genius Bar. (Scheduling an appointment recommended)
- Search for an Authorised Apple Service Provider
- Call Apple Support
You will need to provide them the serial number of your MacBook which can be found by clicking the Apple logo on the top left of your screen and going to “About This Mac”. It should also be located on the bottom of your MacBook.